VM is always happy to upsell you some more stuff and increase your monthly subscription. When you want to downgrade ... not so much!
Recent topics on here increasingly seem to describe VM holding out for maximum renewal prices, all the way through to the customer cancelling before an improved offer comes through from VM at the 11th hour.
So, firstly work out what your alternatives to VM are and decide what you would switch to if you have to leave VM. Have that information at hand with all the facts and figures before you try to renew again.
If VM fails to come up with a satisfactory renewal offer price/package, put in your cancellation.
Marketing options need to be on in 'My VM' to allow you to receive a retentions call back but there is no guarantee at all such a call will come through. So, if you do cancel, you need to be prepared to follow through and leave, if necessary. Sometimes a retentions call may be made in the last few days of your 30 day notice period.
VM's offers tend to be 'of the moment' and typically last only for the duration of the call. If you ask to think about it and phone back, chances are any offer that was made will not be there again. Have in mind what the 'bottom line' combo of price and package is which will stop you leaving.
A canny sales agent will work out if you really do intend to leave or not so you need to be prepared to actually follow through and leave, if necessary, at the end of the process.
