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Downgrading my service to Broadband Only

On our wavelength

Hello I'd like to give up- thw phone line and the TV but just keep the Cable Router.

How do I do this please?


Thanks in advance.


Super solver

Haggle with offshore customer services on 0345 454 1111 / 150. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Hi Londonarnold 👋 Welcome back to the community! Thanks for posting. 

We don't generally offer support with package changes via the forum, as they are best done in real time. (Response times can vary on this platform, based on staff working hours and availability.

You can do this with us online still if you wish, but via DM on one of our social Media accounts. (Instagram, Facebook, Twitter). Alternatively you can get in touch via 📞0345 454 1111 or 150 from a VM landline & WhatsApp 📲+447305 327 112 or 👉

Also, just to let you know, any downgrade of service (such as removing landline and TV) takes 30 days to process. 

Hope it goes well! Let us know if there's anything else you need our help with. All the best 🌞