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Do calls from retentions etc. sometimes come from India?

Joining in

In the middle of negotiating a better deal for my services with VM and and I've added WhatsApp to my phone (never used it before) and added VM on WhatsApp just in case I felt like trying to communicate with them that way and vice versa and I realised I've missed a call from someone called 'Caroline' but the number was from India.

Could that have been someone from VM perhaps calling with some offers?


Knows their stuff

VM certainly has outsourced agents in India via an offshoring outfit called Capgemini but they would present as Virgin Media not as Caroline AFAIK. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi @warawn2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Just to clarify, was it in a voicemail that "Caroline" was mentioned or was it showing as a missed call within WhatsApp under that name?

In order to discuss getting a better deal, we'd suggest contacting our customer relations team on 0345 454 1111 (Option one, then four, then four), or 150 from a Virgin Media landline. 

Alternatively, you can seek support via WhatsApp on +447305 327 112.

Please pop back to us at your earliest convenience.

Thank you for your support @Cardiffman282 👍


Very Insightful Person
Very Insightful Person

I would also like to think that any VM agent making outbound calls, should present one of their published 0345 numbers as caller-ID and not a random Indian number.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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