Disconnected email

[Penny49]

My email says my user name is disconnected. I've tried to reconnect using my current password and it says unsuccessful user name or password incorrect, I've tried three times but can't connect, what do I do ? It seems virgin always have problems with passwords!

[Gareth_L]

Hello Penny49.

Thankyou for bringing your email issue to our attention.

Sorry you have had to.

Can we please ask if you are viewing the emails over webmail/online account or though a 3rd party platform like outlook etc?

Gareth_L

[Penny49]

I've logged into my virgin media and selected my emails but can't get connected.

[Kain_W]

Thanks for getting back to us Penny49,

Can we confirm is this on all browsers where this is happening?

Also has any cookies and cache been cleared?

Let us know,