Forum Discussion

Heskikaya66's avatar
Heskikaya66
Joining in
8 months ago

Didn't receive booster pods, so can't return them at the end of my contract

I ordered a booster pod in November 2023 that Yodel calimed got delivered to my neighbours. However, when I went to collect, my neighbours said they didn't receive anything. A week later, Virgin sent out another one which Yodel claimed got delivered to a house that's not even on my street. I went to the address, and they said that they haven't receive a Virgin parcel either. I left the issue at that. However, now I've ended my contract I have to return my kit. I have the Hub to send back, but Virgin want the two pods which I don't own- or I pay £35 each. As this is through no fault of my own, is there anything I can do about this?

  • David_Bn's avatar
    David_Bn
    Forum Team
    8 months ago

    Thanks for reaching out to us Heskikaya66, and I'm sorry to hear of the issues faced with the difficulty to return the Wi-Fi pods that didn't arrive to you as expected.

    Check out the envelope in the top right hand corner for a private message from me, and we can take a closer look into this for you, to see if we can find a solution to this matter.

    Thanks,

    David_Bn