Delivery 3rd Dec???

[louise_sharples]

Same issue as everyone else but i'm now seeing on reddit and in forums etc that people who ordered after me (ordered monday 2nd, mine was supposed to arrive 3rd) are now receiving their orders. When I click the link in the text from vodaphone on 3rd to view my order it now takes me to a blank page. Is mine actually coming? Does my order exist? I do have a tracking number from yodel but I had a different order from yodel arrive yesterday and when using the tracking number it says my order is with VM.

Not sure what to do..? Can a rep respond please?

[tascott]

Download the yodel app, it will tell you if yodel are expecting or have got your package

[louise_sharples]

It just says they're expecting the parcel from vm?

If people who order now are actually getting their parcels on time, is it best to cancel my order and order again?

[Anonymous]

No, because you’ll be hit with 2 hard credit searches. 

[unisoft]

the online systems will just present a blank page after the expected delivery date/time has passed. Then in middle of night, you'll get an email from Yodel saying they will be delivering that day. SO if you planned anything, you have no notice to drop it and stay in to take delivery.

Orders for Dec 2/3/4/5/6 are on the move from warehouse, some already received and everyone affected should be OK by Dec 24th, but it will also depend whether Yodel themselves have delays in certain areas due to volume of deliveries.

[Anonymous]

What about orders pre these dates?

[louise_sharples]

This is why I'm contemplating reordering. Have you been waiting longer than this? I had an email 45mins ago saying "we noticed you haven't activated your kit yet, do you need any help with it?" 

Yeah, i need it sending 🙃

[Anonymous]

Since early Dec. However like I say, don’t reorder would be my recommendation. 
 every time you order Virgin perform a HARD credit searches which destroys your credit score. Virgin are one of the only providers that do this. 

if you don’t mind me asking which package did you choose? So far the fulfilled orders all seem to be Hub3’s

[louise_sharples]

I'm not sure as my account doesn't seem to work properly, but the documents they originally emailed say M250, fibre hybrid... is that a hub3?

[Anonymous]

Yep, that’s Hub3. They’re the ones that seem to be being sent currently so I’d probably wait and see.