Forum Discussion

LisaA23's avatar
LisaA23
Tuning in
10 months ago

Default and unsure why

Hi everyone, I left an abusive marriage and left my previous address quickly back in 2021.  I cancelled the service and handed the equipment back before I left.  I was told there were no outstanding...
LisaA23's avatar
LisaA23
Tuning in
10 months ago

Hi all I am looking for some advice. 

I cancelled my sim only contract (I was out of the minimum term) as I could not get a cheaper deal and was too expensive to continue.  I cancelled over the phone.

I have a default for non payment (£57) on my credit file.  These are payments for the 2 months after I ended the contract - so would not have been payments I needed to make.  There was no cancellation period and the services ended to my sim. 

I have had very difficult personal circumstances and the discovery of this has been extremely upsetting in a time I am trying to get my personal life in order.  

Any advice?

I am also going to add a post in the tv service forum for the same issue ☹️😢

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    10 months ago

    Hi LisaA23 

    Thanks for posting and welcome to the community. Sorry to hear of this dispute. The TV side I will send you a PM for. Was the mobile SIM only from O2? If so, you'd need to contact O2 regarding this - https://www.o2.co.uk/contactus

    • LisaA23's avatar
      LisaA23
      Tuning in
      10 months ago

      Hi,

      it was a virgin sim only - not o2.  I got it when I set up my TV and broadband.  

      I will look out for your PM