Forum Discussion

Emmashmemmer99's avatar
Emmashmemmer99
Joining in
3 months ago

Debt Texts - Unknown Debt

I have an open Virgin account now and the payments are completely up to date. I last had Virgin in 2019 and have the email issuing me a refund at the end of my contract when I returned the equipment. I’ve started receiving text messages from CRS acting on behalf of JC International Acquisitions for Virgin Media, asking me to pay £119 with a link. This is to my work phone, which is weird, and I think is a scam but CRS is a legitimate debt collector and the link looks legit, with an accurate reference number. I’ve not lived at that property for years so don’t know if I’ve received letters but I’ve had no emails or phone calls for the last 4 years, just suddenly text messages and it’s incredibly stressful. How can I find out if this is legitimate? I don’t know what I could owe money for!

chaser
debt
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Reply to them, asking them to send you a detailed invoice showing exactly what the debt is for.

    Then you can see if it's a genuine request, and if it is you have enough information to query it with VM. 

  • Zach_R's avatar
    Zach_R
    Forum Team
    3 months ago

    Hi Emmashmemmer99,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that there appears to be contact regarding a disputed debt. To clarify, you currently have services and an active account with us, but the communications from a debt collection agency seem to be referring to an account you had with us in the past at a previous address? Is that correct?

    Thanks,
     

    • Emmashmemmer99's avatar
      Emmashmemmer99
      Joining in
      3 months ago

      Hi Zach, sorry I’ve only just seen that you’ve replied. I believe this could only be relating to an old account, as all payments on my current account are up to date. When I closed my last account though I even got a refund, this was over 4 years ago. The texts are also being sent to my work phone number and I don’t think I was using this at the time, which also suggests to me that the messages are not genuine. They say things like ‘We’ve been offered by JC Acquisition to offer you a generous discount on your outstanding debt’

      • Robert_P's avatar
        Robert_P
        Forum Team
        3 months ago

        Does the correspondence give any references at all in regards to the debt? An account number for example?