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DEF01 and can't access emails

Pacplayer
Joining in

I can not access my emails

It is a virgin.net account

I have a DEF01 error message

Can anyone help with this please?

Thanks

3 REPLIES 3

Matthew_ML
Forum Team
Forum Team

Hey Pacplayer, thank you for reaching out and a warm welcome to the community and I am sorry to hear this.

We are currently aware of an email issue effecting a lot of people. 

What error are you getting this on, is it a phone, laptop, tablet etc? 

Have you tried another browser / device at all?7

Have you tried to access them in private mode?

 

Matt - Forum Team


New around here?

Hi,

 

Thanks for replying to my request for help.

I have tried multiple devices (phone, laptop, desktop, tablet) and I have tried other browsers, including private mode.

 

Can you help?

 

Thanks

 

Hi @Pacplayer, thank you for your response.

Just to confirm, have you tried accessing your e-mails both via webmail and a "client" app (like Microsoft Outlook, Apple Mail or Gmail)?

Advice on how to manage your Virgin Media e-mail account can be found here

Please pop back to us at your earliest convenience.

Regards,
Daniel