Contract will not stay at the price agreed!

[JamesDurham]

I was offered a contract for £57 (offer 100154008245) on 14th October, which I accepted. Then Virgin bumped it to £67 without notice. Then after being contacted they agreed it was £57 but didn't change anything! I paid £67 in December and got a refund (by cheque!) after badgering them on the endless whatsapp link. Would you believe in January it has charged £67 again! Do I have to contact Virgin once a month,m every month for 18 months to get 18 refund cheques! Every person I contact on Virgin's Whatsapp says they've fixed it; everyone has not. So fed up.

[Ashleigh_C]

Hi there @JamesDurham 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you again for posting. I'd be happy to take a look into a private message to look into this further. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.