Not the contract price I agreed to
On the 27th June I received two emails from Virgin Media, one stating that there is a similar
package to my existing one for £148 instead of my existing package which costs £162.51.
We are a couple in our late 70s with a limited income so this would be a great help.
The second email informed us that our TV box needs updating or else we'll loose Sky Sports+
and that it's a free update so, I phoned 03454541111 and got through to Jason. I explained
to him that we are struggling financially and so having a similar package of £148 would really help.
He checked the emails they had sent me and said that he would do this for me.
I then asked him to update the TV box as we didn't want to loose Sky Sports+. He said that there would
be a charge so, I pointed out that the update was free. He then consulted his manager and informed
me that any charges would be waved. He said that everything is sorted for me. I thanked Jason and I
I told him that I was very happy with the outcome.
On the 29th June I received another email saying "YOUR ALL SORTED" but when I read the contents it knocked
me sideways. My new monthly bundle cost is now £166.00. Your next bill will be £200.44 which includes £4.49
to cover your changes up until your next bill period. There is also a one-off charge of £29.95 for installation or
activation. This is completely different to what I was told by Jason . Can someone from Virgin sort this out Please.
ReggeB wrote:The second email informed us that our TV box needs updating or else we'll loose Sky Sports+
I then asked him to update the TV box as we didn't want to loose Sky Sports+.
Some serious alarm bells are ringing with these statements. I would want to know exactly what they mean by "losing Sky Sports+"
I presume you have a TiVo or V6, and subscribe to Sky Sports. I have a suspicion they are referring to one of the multiscreen red-button facilities that are currently available on TV360, but not V6 - this is not an "update" to your TV box so much as a complete change of TV platform. And you won't lose anything by remaining on your current TV box.
If VM are trying to get you to convert to TV360 by very unclear tactics, you need to ask plenty of questions here. Your choice of TV box should have no impact on any contract package you choose.
