Contract says higher monthly cost than agreed

[cjvir]

I recently negotiated a new contract and mine is coming to an end. The Order (or pre-contract) documents accurately reflect the agreement reached. However, the contract document has an incorrect and higher monthly charge. I've phoned to get this corrected but feel I've been fobbed off. Emails to the vmteam have been ignored so I'm looking for someone from VM to do the right thing and get my contract corrected.

Regards

[Molly_T]

Hi cjvir 👋 Welcome back to the community forum! Thanks for posting!

Sorry to hear your concerns about your package change and the documents you've received. 

We'd need to take a closer look at the account to see what's happened here and offer support if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞