Contract renewal - TNT sports. Complete shambles

[sorethumbs]

What is going on? Virgin pricing, information, ease of use.  Its all a shambles with my Maxit package

1) Get an email a while back saying grab my renewal offer but lose TNT.
Offer is more than I currently pay plus I have to add on TNT as a paid extra at whatever it was £30 or something. ......Some enticing deal that

2) I left renewing anything.  Now my account status is 'out of contract'.  My TV still shows TNT sports no problem.
Bill has gone up £10 a month.  I can 'renew' at '£76.94 a month*' - lower than i pay currently - OK
does that include TNT sports now? I don't know.

I can instead choose to 'customise package' and there without adding anything I see TNT sports is included as an 'Extra'.  I can't remove it to see what price is without TNT.

So is it or isn't it included? Why am I led to believe I need to add it on again to receive it after renewal?

Back to the basic renewal offer highlighted with an *
terms.....
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%.

So I choose to renew now it says £76.94 is until Feb 2026 when it will go up to £95.94

Where in the terms does it say it will go up in Feb? just mentions RPI rise in April + 3.9%

So confusing.  Sign up for another 18 months but we'll hike price in 6 months. If Maxit package including TNT is a package that no longer exists why can i renew it.

[sorethumbs]

Since browsing these 'offers' I've now got 4 emails containing what looks like contracts.  I believe they are only pre-contract info for review but they look so much like actual contracts.  It's a very misleading to get these emails, they may mention 'nearly there' but the rest looks like acceptance of a contract

We're nearly there! Attached are your Contract Information & Contract Summary documents. Please make sure that you are happy with the agreement you are entering into.

Your documents also contain some key terms & conditions and information regarding your cooling off period. Please keep these documents for your future reference.

Kind regards,

[nodrogd]

You will only be able to retain Maxit TV if you remain out of contract. Maxit is a legacy package, & any renewal or change to your contract will move you to Mega TV, which no longer includes TNT Sports. Under VMs new agreement with Warner/Discovery they are no longer allowed to bundle the TNT channels as part of any other package, so there is no option but to subscribe to them separately as premium channels.

[Ashleigh_C]

Hi there @sorethumbs 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this confusion with the contract and thank you again for posting and to your community for their advise so far. I would be happy to take a closer look into this with you via a private message so can take a closer look at what has happened. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[sorethumbs]

How does that explain the rise happening in Feb? They have stated in the deal it will rise in Feb. Not April as stated in terms. 

£10 isn't much no but as I've seen elsewhere it seems you get told you're going to have TNT sports and then they tell you after it's withdrawn, adding another cost if wanting it added again. Says I'm renewing Maxit here with TNT

So am I agreeing to renew to then be changed to Mega and be told no TNT