Contacting Virgin

[Carlyhaines1986]

I need to speak with someone helpful as my contract is due to end but I am moving home before and don’t wish to take with us or continue with Virgin once contract ends.

I just want to sort out the details about how to not renew and sending boxes back etc but chat bot won’t put me through to a real person and I remember previously being able to speak with someone via WhatsApp messaging, is this possible still? 

[Alex_RM]

Hi Carlyhaines1986,

Thanks for posting, and sorry to hear you're leaving us.

To cancel the service due to moving home you would either need to call the team on 150/ 0345 454 1111, option for media, option 4, 0ption 3. Or you can do this online here

Alex_Rm