Forum Discussion

Bazzamer's avatar
Bazzamer
On our wavelength
2 years ago
Solved

Contact via phone

BILLING AND SUPPORT NO BIARD GIR THIS. Can any of these brain experts give me a telephone number to contact billing etc. As when you try and phone billing etc, before you even contact anyone it says...
  • newapollo's avatar
    newapollo
    2 years ago

    Hi Barry,

    You need your security password (memorable word), not your account password when contacting VM. If you don't enter any details then the call should still be picked up by an agent and they can ask you other questions to verify you as the account holder (generally something along the lines of your name and address, account number, amount of last bill, bank details) 

    Rather than speaking to billing you should speak to retentions (thinking of leaving) and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

    Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place a cancellation request with that team.

    The quickest contact method is by calling either 150 from a VM phone (options 1,4 and 4), or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

    You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. 

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi Barry,

You need your security password (memorable word), not your account password when contacting VM. If you don't enter any details then the call should still be picked up by an agent and they can ask you other questions to verify you as the account holder (generally something along the lines of your name and address, account number, amount of last bill, bank details) 

Rather than speaking to billing you should speak to retentions (thinking of leaving) and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place a cancellation request with that team.

The quickest contact method is by calling either 150 from a VM phone (options 1,4 and 4), or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. 

  • Johnbhoy1878's avatar
    Johnbhoy1878
    Joining in
    5 months ago

    Hi, I am locked in a death loop within your IVR!

    I just want to talk to a person NOT your bot or getting text messages.

    How do I do this?

     

    I dial 03454541111, press option 1 billing then option 4 (anything else) and get told I haven't selected an option.

    This is frankly disgusting!

    • mamachill's avatar
      mamachill
      Dialled in
      4 months ago

      I've just dropped a message on here saying the same, I'm so stressed, having been takien around and around by a bot with loaded questions, like you I just want to speak to a human about my contract, it's obvious they no longer care about their customers, it is as you say a disgusting way to treat people. :( 

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        4 months ago

        Hi mamachill,

        Thanks for your post and welcome to our community.

        We're sorry to hear you've been unable to get support from the team.

        What is it you need help with today?

        Please pop back to us when you can.