Confirm cancellation

[benks65]

Hi,
I've just moved to Sky, but besides a couple of emails from Virgin saying they are sorry I am leaving, I have had no confirmation from them about my cancellation date. Can someone from the forum team please assist me?
Thanks

[Adduxi]

Did you use the new OTS service to do the move?

[benks65]

Yes, the move was sorted via Sky, but I thought I would have had something from Virgin.

[Adduxi]

Not sure, the OTS is supposed to be "hands off" but as it's in it's infancy who knows?  Hopefully a VM Mod will pick this up and let you know for sure.   Also please report back when it's all done, so others can get the information.

[benks65]

Thanks and will do if a VM mod assists me.

[benks65]

Just this minute I have received an email from Virgin about sending my equipment back to them, so it should be OK now.

[Adduxi]

Thanks for the update 🙂  Just keep the receipts for the kit you return btw.