Charged twice

[rosiemcc14]

I have been charged twice for my last bill and the second payment has not been credited to my account. How do I go about getting a refund? Have called and no help

[Alex_RM]

Hi rosiemcc14,

Thanks for posting and welcome to our community  😊

Sorry to see there's been some confusion with the billing. So I can get a few more details from you, I've popped you over a private message.

Alex_Rm