Charged £800 for cancelling in the cooling off period?

[RossM19993]

I joined virgin on 17th October 2024 and cancelled 23rd October 2024. I had 2 outages in a 5 day period. Anyway, I was told that I wouldn’t be charged an early disconnection fee, but received my bill today and it’s showing that I’m due £800? 

i am going to have to wait until Monday, but has this happened to anyone else and did it get resolved? 

I would appreciate it if someone at virgin media could get in contact to urgently assist! 

[Ashleigh_C]

Hi there @RossM19993 

Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

I am so sorry that you have faced this issue after your cancellation, I would be more than happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.