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Changing to Essential contract

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LCollitt02
Tuning in

on ‎24-11-2023 19:53

Hi, 

 

I’m looking to change to the essential contract but I already have a contract. Will I need to pay a fee to change?

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Cardiffman282
Knows their stuff

on ‎24-11-2023 21:17

So long as you are eligible there is no fee or early disconnection charge https://www.virginmedia.com/broadband/low-income-families

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎24-11-2023 21:13

FMI... what is an Essential contract exactly ?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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LCollitt02
Tuning in
In response to jbrennand

on ‎24-11-2023 21:16

It is a broadband contract for people on low income. See https://www.virginmedia.com/broadband/low-income-families   For more info 

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Cardiffman282
Knows their stuff

on ‎24-11-2023 21:17

So long as you are eligible there is no fee or early disconnection charge https://www.virginmedia.com/broadband/low-income-families

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

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newapollo
Very Insightful Person
Very Insightful Person

on ‎24-11-2023 21:25

Hi LCollitt02 

Just be aware that if you currently receive TV or landline services from VM then these services will be terminated if and when you transfer to an Essential broadband plan. Also you will be ineligible for any future new customer discounts if and when you decide to transfer. The Essential broadband plans are not a qualifying product for Volt benefits. If you are currently receiving Volt benefits and you transfer to an Essential broadband plan, your 02 SIM Volt benefits will continue until you recontract. On recontracting, you will not be eligible for any Volt benefits

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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LCollitt02
Tuning in

on ‎02-12-2023 18:06

I’ve been sorted now, thank you all. 

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Ilyas_Y
Forum Team
Forum Team
In response to LCollitt02

on ‎03-12-2023 08:17

Thank you for the update @LCollitt02 👋🏼

I'm glad the issue has now been sorted.
Let us know if you need anything else and our team will assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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