Changing tariff - incorrect amount of package credit.

[bluegrunt1]

When I changed tariff in December 2023, reducing my services to save money, I received an email telling me that the package changes would result in a credit of £88. Instead, when the bill arrived the package changes were a credit of £38. I've been charged £50 more than I was promised. The "view my bill" provides no information about how the package credits have been calculated. 

How do I get what I was promised? 

[Martin_N · Accepted solution]

Hi bluegrunt1,

Thank you for your post. We're sorry to hear about the missing credit. 

We are happy to take a look into this. 

I will private message you now to confirm your details. 

^Martin