Changing Engineer Appointment

[piers52]

Changing an engineer appointment online doesn’t seem to work. I chose a new appointment, went to confirm and got a screen saying Sorry, can’t run a service status check now. Which didn’t seem very relevant 

[Kath_P]

Hi piers52, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue amending the online appointment. This is something we can do on your behalf but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,