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Changing DD details

Joining in


I wanted to change my direct debit date and bank details. I was able to change the date, however when I tried to change the bank details it said that I must pay my existing bill before I can do this. Upon doing this, I received an email confirmation saying that you've gotten my payment but the direct debit is still going to be taken anyway? Am I going to be billed twice for the same period?

Could someone please help with this?


Forum Team
Forum Team

Hi FayezAmer,

Thank you for your post and welcome to the community. 

We can certainly take a look into this for you. 

I will private message you now to confirm your details.