Changed package this month but hasn’t happened

[paris]

Changed to a Volt package and requested a small box as we still have the old style large box but haven’t received sim or box. The changes don’t show on my account either or the drop in charges. Caring for my father so don’t have the time to hang on the phone and can’t get any joy with chat bot. 

[Steven_L]

Hello paris,

Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new package. 

Did you sign up to the new Volt package online? If so, this can take up to 14 days for the package to be added to your account. Did you sign up more than 14 days ago?

Kind Regards,

Steven_L