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Change of name form

zeberdee123
Joining in

Hi I need to change my surname due to getting married 7 years ago just didn’t bother doing it I’ve been sent a form to fill out by email but I can’t fill it out it won’t let me type, what should I do? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

The form is password protected and all but the first data entry fields are locked.

Try opening it in Wordpad (or another simple text editor)

It will give you the basic form minus the VM graphic at the top.

Only VM would send out a form to complete which can't be completed electronically!

The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

https://www.virginmedia.com/help/billing-and-payments/change-account-holder

See where this Helpful Answer was posted

3 REPLIES 3

goslow
Alessandro Volta

The form is password protected and all but the first data entry fields are locked.

Try opening it in Wordpad (or another simple text editor)

It will give you the basic form minus the VM graphic at the top.

Only VM would send out a form to complete which can't be completed electronically!

The form also seems to show a return postal PO box address for VM in Swansea which, I believe, is no longer operational and contradicts the address shown below

https://www.virginmedia.com/help/billing-and-payments/change-account-holder

Thankyou I did phone them to explain and my details were changed over the phone, So hopefully my surname will get updated.

Hi @zeberdee123 

Welcome to the community forums. 

Glad to hear that you've been able to speak with the team to request your name change. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley