Cant get incorrect address changed
The postal address on my virgin media account has never been correct (the house number and post code are wrong). I tried with no success to change it when I signed up in 2012 but nothing I could do ...
Forum Discussion
Matthew_ML
Forum Team
Forum TeamGood Morning cyberleish, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
I have taken a look and I can see after this post you've spoke to the team , did they manage to get this resolved for you? Cheers
I was told the address was changed and to wait 4 or 5 working days, but that time has come and gone, it's really difficult to see what address is attached to my account, it doesn't appear anywhere online. I was advised to look at the latest bill but when I try and look at the bill either online or by downloading all I get is the oops message page. I know Volt is still not active, which is the primary reason for trying to get the address corrected in the first place.