Cannot find account number and area reference

[michaelcheng]

I have been using Virgin broadband for 2 months but I haven't received any bill or email that contain my account number and area reference. I need that to register my account and view settings in the backend.

If any staff read this, please contact me for follow-up actions. Thank you.

[Paul_DN]

Hi michaelcheng,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you have been unable to set up an Online account due to not receiving a welcome pack, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.

Regards

Paul.