Cancelling VM

[mattlfcx6]

I am considering cancelling my package and going onto Sky because I can get a cheaper deal with Sky for what I want. Therefore I want to know how long everything from VM is cut off from my time of cancelling so I can get the transition period to Sky as close as possible to the VM disconnection.

[goslow · Accepted solution]

You need to give VM 30 days notice to cancel. If your disconnection date falls within a minimum term period, VM may charge you early disconnection fees.

Usual advice on here is to try to overlap the two services if feasible/affordable for you to do so. This means that you have VM to still fall back on if there is a delay installing Sky and you can also evaluate Sky within your 14 day cooling off period and still have VM to fall back on if Sky turns out not to be suitable for you.

[JayRaj]

In my contract it doesn't state any 30 days notice to cancel VM. Also I'm out of minimum term. 

[goslow]

Section N1

https://prod.ctassets.virginmedia.com/uploads/Terms_and_Conditions_TV_Fibre_Phone_from_4_February_20...

[Martin_N]

Hi mattlfcx6,

Thank you for your post. We're sorry to hear you're looking to cancel. 

To confirm, have you spoken with our Retention's team regarding available offers?

^Martin

[mattlfcx6]

My contract is up for renewal in December 2024

I Contacted the VM team about a recontract and was given a price which will be nearly £10.00

more what I am paying now and I could get a deal with Sky for much less than this and with more tv channels etc

[Martin_N]

Thank you for that information. The team would only be able to provide what they have available. 

Did you submit your cancellation request with the team?

^Martin

[mattlfcx6]

Not as yet

[unisoft]

and someone in VM told retentions to be tough on customers this year as no end of long term customers leaving. It's backfired, as many people have walked off to another provider and defunded Virgin Media as a result.

The latest new customer offers (some packages with Sport or Movies the cheapest they have ever been) with large bill credits (like £150 or £200 or £250) and now Eufy devices as free gifts and the fact they have started to discount GIG1 from previous lofty prices means senior stakeholders are starting to panic for financial reporting coming up for Q3 period. They lost customers last Q2 and Nexfibre could not replace or add to the number lost.

[Martin_N]

Okay mattlfcx6, we are continually reviewing our available deals and offers so it maybe worth checking back when you can with the team to see what else is available. 

^Martin