Cancelled services

[Spurry5661]

Hi.

My Volt contract (1G Broadband,TV360,additional Minibox,landline etc) ran out in Feb , Ive been paying £86 for 2 years ,it's now gone up to £93 per month until august which I accept,however I rang VM to look at renewing my services ,I've been quoted £159.99 per month ,which is just hilarious ,I have now cancelled my services from 27th May 2024, why is it so expensive to be a loyal customer?

[Cardiffman282]

You will probably get a call tomorrow offering the same package for £85.

[Ilyas_Y]

Hey @Spurry5661 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the team you've had in relation to the renewal offers.
It does look as if you've not had any offers given with a discount offer.

Although we can't do renewals on the forums - I will look in to this for you and see if the correct information has been give.
I will send a private message. 🧾

Kind regards,
Ilyas.