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Cancelled service not cancelled on my bill

On our wavelength

Dear Virgin Team

On 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.

Can you investigate and confirm it's been cancelled and you will reimburse me?



Very Insightful Person
Very Insightful Person

Hi Lee,

You will probably find that you still have access to the Kids channels. The Kids Pack (channels) are on a 30-day rolling contract, so you would generally need to give 30 days notice to remove that add on.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @LeeVousden 

Thanks for posting and welcome back to the community. 

Sorry to hear of the billing dispute. I'll send you a PM now.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill