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Cancelled service not cancelled on my bill

LeeVousden
On our wavelength

Dear Virgin Team

On 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.

Can you investigate and confirm it's been cancelled and you will reimburse me?

Lee

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Lee,

You will probably find that you still have access to the Kids channels. The Kids Pack (channels) are on a 30-day rolling contract, so you would generally need to give 30 days notice to remove that add on.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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John_GS
Forum Team
Forum Team

Hi @LeeVousden 

Thanks for posting and welcome back to the community. 

Sorry to hear of the billing dispute. I'll send you a PM now.

John_GS
Forum Team


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