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Cancellation

andiesue
Joining in

on ‎30-08-2024 10:35

Hi

I attempted to cancel my contract today via chat. I got as far as being told the cancellation fee when I was cut off. I tried again, got cut off again during a 20 minute wait. How can I find out if my request has been completed or not?

many thanks

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2 REPLIES 2

Cardiffman282
Problem sorter

on ‎30-08-2024 11:45

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Daniel_Et
Forum Team
Forum Team

on ‎30-08-2024 14:00

Hi @andiesue, thank you for your post.

We're sorry to hear you intend to leave us and about the problems you've been having when trying to cancel your contract 😔

I can see you've spoken to the team since you posted. Have you now received clarification on this matter?

Please pop back to us at your earliest convenience.

Regards,
Daniel

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