Cancellation online?

[callanml31]

Hi all, my contract has ended and it's time for the phone call again which I'm absolutely dreading to do! My friend said he managed to get renew his contract online by selecting the cancellation option and got a good deal. I didn't even know this was an option, has anyone managed to achieve this as I am struggling to find that option?

[Ilyas_Y]

Hey @callanml31 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

Yes we do have other ways to hand in a cancellation order, although we'd hate to see anyone leave. 😞
Our team can look in to renewals as well, although we can't do them on the forums, check out other platforms and our team will help:

Please get in touch using one of the following contact methods:
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
And we can help from there.

Kind regards,
Ilyas.

[newapollo]

Hi callanml31 

Have you tried signing into https://www.virginmedia.com/my-virgin-media/  and clicking on "Upgrade package"? This may show you online offers currently available to yourself, or a link to a chat box to discuss a new package/contract.

You can also try the following cancellation page if you'd rather take that route.

https://www.virginmedia.com/help/leaving 

Either scroll to the bottom and click on "No I need more help" which opens another window and click on "Chat to us online", or click on the "I want to cancel" box situated in the "How to cancel your Virgin Media contract" sub section.  This will open a pop up window, so ensure you have pop ups enabled in your browser. Then click on "Chat to us online".

The chat options won't work if the office is closed, so best to try during normal office hours

[Matthew_ML]

Thank you for posting some advice newapollo.

If you need anything answering still please do let us know .