Cancellation - not received confirmation

[DannyMag]

Hi, I recently cancelled my virgin media services on 10th April. Should I receive a confirmation email because I haven't had one yet. I have the transcript of the conversation because I used online chat. All the termination dates and return of equipment info is in there. But like I say no email, is this normal?

Thanks 

[MOD EDIT: Subject title changed for clarity]

[Ilyas_Y]

Hey there @DannyMag Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the cancellation notice order.
I will look in to this for you and confirm this.

I will send a private message for further support. 🧾

Kind regards,
Ilyas.