Forum Discussion

peterke's avatar
peterke
Tuning in
11 months ago
Solved

Cancellation not confirmed?

I've cancelled my phone/broadband/telephone service after being a customer since the days of Yorkshire Cable - because the haggling process is getting far too stressful.  I'd rather deal with Open Re...
  • peterke's avatar
    peterke
    10 months ago

    I have now received notification of cancellation - so my initial query was resolved.

    I've also received the pack to return my equipment and done so. Receipt of this has been confirmed this morning by e-mail and SMS.  So, all is looking good - just got to wait for the cheque now...

    Thanks to Matthew_ML for pursuing this for me.

peterke's avatar
peterke
Tuning in
10 months ago

I have now received notification of cancellation - so my initial query was resolved.

I've also received the pack to return my equipment and done so. Receipt of this has been confirmed this morning by e-mail and SMS.  So, all is looking good - just got to wait for the cheque now...

Thanks to Matthew_ML for pursuing this for me.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    10 months ago

    We are very glad to hear that you have received confirmation of the cancellation peterke 

    If you do need any further assistance please do pop back to us here and we will do all we can to assist.

  • den12's avatar
    den12
    Joining in
    9 months ago

    I am in your same position and I switched to vodafone. They told me everything was cancelled and that I shouldn't receive any email. In fact on my profile it says that I left virgin media and no other bills are coming up. I presume that vodafone are good to go to install their services ?