Cancellation email not received
I recently cancelled my services, after becoming frustrated with the brick wall that is VM customer services, and was told I would get a confirmation of cancellation email "hopefully within the hour"...
Forum Discussion
From past posts on here, it was confirmed by a forum team member that ‘VM don’t generally email out cancellation confirmations’’ but other posters have reported getting them, so it does seem a bit hit and miss!
If you log into your myvirginmedia.com account, does it provide any useful information?
How exactly did you cancel, by letter, WhatsApp, chat? Do you have any ‘proof’ that you cancelled and it was acknowledged. Not that I am suggesting that anything nefarious is happening, but maybe, just to cover yourself!
I can't get on to the VM website any longer. I cancelled by phone and was told I would get a confirmation, but haven't. As it took forever to get in touch with someone who could deal with me (at least so I thought) I haven't bothered trying to call them again. I can't handle going through multiple attempts to get through account security, being asked to repeat everything I say.
