Thanks for your comment. Looking to do the same now changing to my wifes name. The 'best' they can do for me is £20 more expensive than for a new customer, plus she can get the TV or £200 bill credit. Seems like an easy decision to me.
How did you get on with regards to cancelling the o2 sim as my wife already has an o2 sim card so we have no need for it.
For anyone who wants to cancel and reinstall the service in the SAME name and qualify as a new customer.
Contract ended 15th June
You give 30 days notice on 15 May.
Disconnected 15 June..
Wait 3 weeks and go online and choose your new deal. Schedule the start date 30 days after the disconnection date. (As told by vm employee)
If... for what ever reason the order doesn't go through, you'll get a nice call from head office saying there's been a glitch and they want to fill in the blanks.
This happened to me even after the credit check and approving the documents.
As mentioned, getting a new deal wasn't a problem as the address had no service for 30 days and was reconnected in the SAME name.
BTW I also took the TV or £200 bill credit as part of the deal.
230 channels inc. Sky sports , sky movies, bt sport, Netflix, 1 gigabyte broadband, unlimited home phone , unlimited data sim (free 6 months disney) £85.
I've ported my number from another provider , cancelled separate Netflix which has knocked £30 a month off so £55 a month compared to the basic package last time which was £50. so for the extra £5 I get sky sports, sky movies and unlimited land line. More mobile data, Much faster broadband... Oh then a TV or £200.
Welcome back to the community and thanks for taking the time to post.
You would be able to keep the broadband boost as you only need to live at the same address for Volt benefits to be applied but you would need to register again as the boost would be removed, when you leave but you would just need to register again and the boost would be added once more.
It is ridiculous that as an existing customer the best deal I was offered was 800 pounds a year more for less services and no mobile sim in comparison to top volt package...however working from home I cannot be without Internet and my home securiry needs web to and there is nothing really short term that can fill the gap.