Cancel and my partner join as new customer

Hi

So is there any possible way to signing up as a new customer and somehow retrieving the old landline?

What if i port my landline number somewhere else and then port back before the disconnection date?

Anyone managed to sign up on a different persons name and keep the old landline number?

Well I read previously that if an engineer comes to install the service he can port the old number back.

Why isn't this clear and why is it so difficult to keep the same landline number.? 

But that doesn't make any sense. If I want to move out and my mother wants to take up a new contract then surely she should be allowed to use the same number she has had for years right? 

I guess porting to sipgate could work but I don't know how it works with virgin broadband 

Ok  a few questions.

Now my disconnection date is 11th June. When can i port my number to SIPGATE without incurring a charge. I should be allowed to port over at the end of my contract right?

Now assuming my landline number is ported to SIPGATE, what does this mean exactly how do i go about using my phone now?

I currently have BT cordless 8500 (quad) which is connected to my virgin media HUB and it works flawlessly, i receive calls and can make calls fine.

So lets assume i take out a new contract and i get the new landline number, would i be able to use my SIPGATE number with the new contract so i can just receive calls on my old number?

Does that make sense?

Is this possible?

Any advice will be appreciated

That makes no sense. I spoke to plusnet and BT and they said they can easily transfer my number across so i keep it. I have told virgin that i want to leave them and i may go with a different provider and i DEF said that i will want to keep my number. They said no problem as long as the new provider makes a request for it before the line gets disconnected. 

So i have not lost the number its still active right now but the disconnection date for all services is going to be on the 11th June. So why would porting the number to SIPGATE mean i now have to sign up with virgin media again? I dont understand what you are saying

Hi Bfuller!!

Thanks for your comment. Looking to do the same now changing to my wifes name. The 'best' they can do for me is £20 more expensive than for a new customer, plus she can get the TV or £200 bill credit. Seems like an easy decision to me.

How did you get on with regards to cancelling the o2 sim as my wife already has an o2 sim card so we have no need for it.

Many thanks for your help.

For anyone who wants to cancel and reinstall the service in the SAME name and qualify as a new customer.  

Contract ended 15th June

You give 30 days notice on 15 May. 

Disconnected 15 June.. 

Wait 3 weeks and go online and choose your new deal. Schedule the start date 30 days after the disconnection date. (As told by vm employee) 

If... for what ever reason the order doesn't go through, you'll get a nice call from head office saying there's been a glitch and they want to fill in the blanks.

This happened to me even  after the credit check and approving the documents.  

As mentioned, getting a new deal wasn't a problem as the address had no service for 30 days and was reconnected in the SAME name. 

BTW I also took the TV or £200 bill credit as part of the deal. 

230 channels inc. Sky sports , sky movies, bt sport, Netflix, 1 gigabyte broadband,  unlimited home phone , unlimited data sim (free 6 months disney) £85. 

I've ported my number from another provider , cancelled separate Netflix which has knocked £30 a month off so £55 a month compared to the basic package last time which was £50. so for the extra £5 I get sky sports, sky movies and unlimited land line. More mobile data, Much faster broadband... Oh then a TV or £200. 

What's not to like 

Does anyone know what happens to the Virgin Media broadband boost when you have an O2 contract too if you leave Virgin and partner signs up?

Is your partner still eligible as obviously, they are in the same household etc and the O2 broadband boost will have been removed as I would not have a contract with Virgin anymore

When you say register again, do you mean with O2 or Virgin?

Thanks

So to get a "new customer deal" I have to leave for 30 days.

• Does this mean if I give notice today 1st august
• get disconnected on 1st september
• and rejoin on 1st of October

I can get a dongle or suchlike for 30 days if need be - don't watch normal telly anyway so not a loss, just loss of some TiVo saved shows.

It is ridiculous that as an existing customer the best deal I was offered was 800 pounds a year more for less services and no mobile sim in comparison to top volt package...however working from home I cannot be without Internet and my home securiry needs web to and there is nothing really short term that can fill the gap.

I have done the threatening to leave thing recently & got within a few days of being cut off.

I did not receive any call from any retentions department to offer me a better deal to get me to stay.

Speaking to other people this is becoming the norm it appears; you give them notice & their attitude is adios amigo!

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BFULLER1 wrote:

Hi golden86,

Yeah, I'm still around, its just been a bit quiet in here until the last few days - looks like people are getting used to how to do these types of switch, and aren't getting caught out listening to the VM drones saying they can't do it. 

Glad they finally stopped saying "its in the terms and conditions", that one really grated one me! 😄

Yeah, good question, actually. I have always done this and got the Quidco cashback offer, but never doubled up to see if it would work. I can't see why it wouldn't, as the Quidco check VM would do is that the account is still "active" after 28 days before triggering the cashback, so in theory I guess you could. 

...I'll add that to my list for next year.

One more lovely piece of information I managed to get from the Exec team, related to their new Volt package - It comes with a useless O2 SIM card, which will never be used, so the package price with VM was £60, and another £25 billed separately with O2 - I managed to have the SIM cancelled, so just pay a flat £60 now [supposedly] for their 1G package - considering their router isn't capable of distributing that kind of speed, and I only get about 500Mbps, I think that's a fairly ok deal in the long run. 

Best, 

B

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Hi Ben,

Great info - thanks!  How did you go about cancelling the O2 part of the Volt deal?

Thanks in advance

C

Hi Roryp123,
Sorry for the delay - had a bit of a time out from the forums. 

SIM cancellation was done. It was done by the VM Exec team, who have all the power, so quite pleased with the result. 

Looking forward (again) to the next price increase which exceeds CPI, and doing it all again! 🙂

Hi BFuller1,

That's absolutely disgraceful how long it took for you to reply, how dare you take time away from the forum you should be at the ready for whenever someone needs help!! Just kidding, hope you had a nice break away from trying to help everyone. I think I speak for most, that we all appreciate your help and guidance to save us some money 🙂.

We decided to keep the o2 sim in the end as the grandchild was asking their Dad (my son) for a phone so we said they could have the sim and my son gave her his old phone so a win for her!! Also means she can video call is on whatsapp whenever she likes and not worry about using Mum or Dads phone.

Thanks again for the help, i'm sure i'll be back for some more advice when this contract is running out 😅.