Forum Discussion

silentg1971's avatar
silentg1971
Dialled in
6 years ago
Solved

Cancel and my partner join as new customer

my contract is coming to an end and since virgin have zero interest in giving me better deal after 20 years plus with them . I am rarely at home anyway with work but if my partner wants virgin servi...
  • BFULLER1's avatar
    BFULLER1
    5 years ago

    Common theme here is that whenever someone at VM “double checks” this, they come up with something new. 

    Let me tell you what is actually the case.

    Person 1 can give notice to cancel and immediately place a new order in the name of person 2 at the same address. How do I know this? 

    I did it, and have done it repeatedly for a number of years now. Disconnection date was October 15th for the old account, install date for the new services was October 16th. 

    The VM retentions drones tell you that you can’t do this - and in some cases accuse you of committing fraud, breaking the law, and playing the system but it’s just their way of being able to keep you tied in to a deal they generate - to get their commission. 

    The thing about 90 days, absolute garbage, and tends to vary based on who you’re speaking with at VM; I’ve been told 30 days, 3 months and up to 6 months. The fact of it is that once one contract with VM and person 1 ends, person 2 is a new customer - at that point neither are currently bound by any terms and conditions - and an address can’t be a party to entering into a contract. 

happytre3frendz's avatar
happytre3frendz
Tuning in
4 years ago

OK so this is really strange. My disconnection date is coming up next month so if I go on the website and order the contract and select no not a customer. 

 

If I choose my installation date the same day as my old contract cancellation date would that work? 

 

This will be in the same name tho because changing it to my partners name or mother's name will be a hassle everytime I need to call then about something 

BFULLER1's avatar
BFULLER1
On our wavelength
4 years ago

I’d always do the installation date as the day after the disconnection date.

If it’s staying in the same name, then it won’t work. Needs to be in a different name for the new customer offers.

  • happytre3frendz's avatar
    happytre3frendz
    Tuning in
    4 years ago

    Hi..

     

    Oh so you're saying that my the above to work then it needs to be in a different name.? 

    OK another thing, when you order it says who is your prev landline number. So I can click on other. 

    On the day of installation once my virgin is technically disconnected. Can I just do self install if everything is already in place the way I want it? 

    Also will be landline number be restored without any problems? 

    Also for arguments sake. If I choose my mother or Mrs to take up the contract is there anyway you can assign someone else to speak on their behalf? 

  • happytre3frendz's avatar
    happytre3frendz
    Tuning in
    4 years ago

    Hi 

     

    So if I wanted to keep everything in my name. 

    Would I be able to move to another company like plusnet or bt.? 

    After two months or so can I leave and open a new virgin media contract as a new customer? 

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 years ago

    Hi happytre3frendz thanks for getting back to us.

    We hope you get the best outcome for you and your family. Please do reach out in the future if you need any assistance.  Our fantastic community members and indeed our forum staff, are always willing to lend a hand.

    Regards


    Lee_R