Engineer doing the install has ways taken the old equipment with him.
A property can’t enter into a contract, so they can’t enforce terms on a property to be vacant of service for however long.
As long as one account is disconnected and the new account is in place, the new customer offer is still honoured - in our case, we also got the Quidco cash back of £160 which was nice, too.
Unfortunately, the old landline number will go, and you’ll be given a new one.
Same again in 12 months.