Forum Discussion

silentg1971's avatar
silentg1971
Dialled in
6 years ago
Solved

Cancel and my partner join as new customer

my contract is coming to an end and since virgin have zero interest in giving me better deal after 20 years plus with them . I am rarely at home anyway with work but if my partner wants virgin servi...
  • BFULLER1's avatar
    BFULLER1
    5 years ago

    Common theme here is that whenever someone at VM “double checks” this, they come up with something new. 

    Let me tell you what is actually the case.

    Person 1 can give notice to cancel and immediately place a new order in the name of person 2 at the same address. How do I know this? 

    I did it, and have done it repeatedly for a number of years now. Disconnection date was October 15th for the old account, install date for the new services was October 16th. 

    The VM retentions drones tell you that you can’t do this - and in some cases accuse you of committing fraud, breaking the law, and playing the system but it’s just their way of being able to keep you tied in to a deal they generate - to get their commission. 

    The thing about 90 days, absolute garbage, and tends to vary based on who you’re speaking with at VM; I’ve been told 30 days, 3 months and up to 6 months. The fact of it is that once one contract with VM and person 1 ends, person 2 is a new customer - at that point neither are currently bound by any terms and conditions - and an address can’t be a party to entering into a contract. 

happytre3frendz's avatar
happytre3frendz
Tuning in
4 years ago

How long does it take before the address officially has no service. 

Once all the equipment is returned and the disconnection date has passed is that considered no service? 

 

BFULLER1's avatar
BFULLER1
On our wavelength
4 years ago

We’ve just done this again, for like the 10th time. Cancelled in my name, disconnection day was March 14th. New installation in my partner’s name on March 15th. 

so the answer to how long there has to be no service at the address = 0 days - despite VM coming up with different timescales of 1 month, 3 months or 6 months.

  • happytre3frendz's avatar
    happytre3frendz
    Tuning in
    4 years ago

    Yh but surely they will see the address isn't a new customer and when they check this they will not honour the price as a new customer 

     

    I thought there has to be certain time it needs to stay disconnected 

  • Technoir's avatar
    Technoir
    Joining in
    3 years ago

    Hi @BFBULLER1

    Just wanted to clarify something, when you say 'Cancelled in my name, disconnection day was March 14th. New installation in my partner’s name on March 15th.' - do you mean wait until the day after the disconnection then go onto the website to create a new customer deal/contract, or do you do this earlier and just arrange the installation day to be the day after disconnection?

    If anyone else can confirm that would be great 🙂

     

    Thanks in advance.