Cancel Paper Billing

[DebJon]

Hi - I am unable to cancel the paper billing; I am following all of the instructions, see below, and it's not working. All previous posts about this have ended with a direct mailing so I am unsure of what to do. Can someone please advise please. TIA

1. Sign in to Your Account

2. Select My profile at the top of the page

3. Go to the eBilling section and select Switch to eBilling

4. Follow the instructions to complete your registration

[Paul_DN]

Hi DebJon,

Thank you for reaching out to us in our community and welcome back, sorry to see you have been unable to register for paperless billing by following the above steps, I will be more than happy to help, I will send you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[Paul_DN · Accepted solution]

Hi Debjon,

Thank you for joining me in a private chat and for clearing security, as advised paperless billing is now set for you, you still can view bills Via your Online Account for ones you didn't receive, if you do need any further help, please do not hesitate to reach back out.

Regards

Paul.

[DDR2]

Can you cancel mine too? I've tried everything, but nothing has worked so far

[Akua_A]

Hi @DDR2 

Welcome back to our community forums and sorry to hear you are having ongoing issues when trying to cancel paper billing. We can see you are currently in private messages regarding this issue. Please remain in contact there and we will do our best to help. 

Thanks,

[BigBaz64]

This does not work as I’m sure you are aware. 
Can you please provide the solution to stop me being charged for a paper l bill when I never requested one in the first place!! 

[Alex_RM]

Hi BigBaz64,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with paper bills, can you confirm if you've opted in to have ebilling via your online account?

Alex_Rm

[BigBaz64]

I cannot see anywhere that gives the option to opt in to ebilling. I looked on the marketing and contact preference tab but nothing there. 

[Molly_T]

Hi BigBaz64 👋 Thanks for getting back to us. 
Sorry to hear you are having some difficulties getting E-billing set up, and Paper billing switched off via My VM. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[DebJon]

Hello - as stated above I now have paperless billing, thank you. However I am aware that my contract is up for renewing in September this year, can you please tell me how that will be handled now that my account is dealt with online? Also I have only just noticed that my bill increased in April this year, can you tell me why that is? Sorry for the delay in raising this but unfortunately I had an accident on 17th April this year and am still recovering. 

Thank you so much for your help.