Can't verify new email address

[georgehc]

Hi, I'm trying to change the email associated with a Virgin Media account but everytime I try to verify the new email, I am asked to sign in which I cannot do because the new email is not verified. Is there a delay with this update? I can still sign in with the original email but this verification step will not work across multiple devices.

[Kath_F]

Hi georgehc, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with trying to verify your email. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,