cancel
Showing results for 
Search instead for 
Did you mean: 

Can't switch to e billing

ddawso3
Joining in

I'm trying to switch to e billing as I don't want to pay for receiving bill - this advice doesn't help as I can't see My Profile anywhere: https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 whether I got in on the computer or app

Also if I go to account details my communication preference is setup as eBills / emails / texts

Any advice would be greatfully received

Ta, Dave

17 REPLIES 17

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi music2dance2 👋

Thanks for posting and a warm welcome to the Community Forums.

I'm sorry to hear you're also seeing a similar issue with your eBilling. I'm going to send you a private message, so we can get some more details and assist further.

Please look out for it in the top-right, white envelope or by tapping your profile picture, then "Messages".

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi music2dance2, 

Thanks for joining me in a private chat to assist with this issue. I'm glad we've been able to get this problem resolved, and you're now up and running on E-Billing.

As mentioned to you, if you do need anything else, or have any queries - just create a new post and our team/community will be happy to help out.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


I recently cancelled my direct debit as I want to pay using Paypoint Method. When I spoke to a customer agent they said I had no option to receive bills with barcode. It seems that's not the case as other Virgin media customers are receiving bills with barcodes, I don't want to pay for receiving bill s and would like the same service please, can you help me? 

Hi @AlexMacro 👋.

Thanks for reaching out to us on the Community Forums. I am afraid that when switching to PayPoint, you would require a paper bill with a barcode on for the PayPoint agent to scan to ensure the correct account and bill is identified. This is chargeable at £1.75, unless identified as exempt.

Sabrina

marymcnealis
Joining in

Hi, I am having exactly the same problem having set the email preferences online and being assured on the phone that ebills are now enabled but I continue to be charged. Can you provide some help please.

thanks

Hi @marymcnealis 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

Jcpannick
Joining in

I am having the same issue please could I receive some assistance. Thanks 

Hi @Jcpannick 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're also experiencing this issue.

I would love to help further so will pop you a PM 📩  now and we can take it from there.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs