on 05-04-2023 16:10
I'm trying to switch to e billing as I don't want to pay for receiving bill - this advice doesn't help as I can't see My Profile anywhere: https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 whether I got in on the computer or app
Also if I go to account details my communication preference is setup as eBills / emails / texts
Any advice would be greatfully received
Ta, Dave
Answered! Go to Answer
19-07-2023 08:32 - edited 19-07-2023 08:33
Hi music2dance2 👋
Thanks for posting and a warm welcome to the Community Forums.
I'm sorry to hear you're also seeing a similar issue with your eBilling. I'm going to send you a private message, so we can get some more details and assist further.
Please look out for it in the top-right, white envelope or by tapping your profile picture, then "Messages".
Thanks,
on 20-07-2023 17:13
Hi music2dance2,
Thanks for joining me in a private chat to assist with this issue. I'm glad we've been able to get this problem resolved, and you're now up and running on E-Billing.
As mentioned to you, if you do need anything else, or have any queries - just create a new post and our team/community will be happy to help out.
Thanks,
on 29-08-2023 12:06
I recently cancelled my direct debit as I want to pay using Paypoint Method. When I spoke to a customer agent they said I had no option to receive bills with barcode. It seems that's not the case as other Virgin media customers are receiving bills with barcodes, I don't want to pay for receiving bill s and would like the same service please, can you help me?
on 29-08-2023 14:44
Hi @AlexMacro 👋.
Thanks for reaching out to us on the Community Forums. I am afraid that when switching to PayPoint, you would require a paper bill with a barcode on for the PayPoint agent to scan to ensure the correct account and bill is identified. This is chargeable at £1.75, unless identified as exempt.
Sabrina
on 16-12-2023 11:55
Hi, I am having exactly the same problem having set the email preferences online and being assured on the phone that ebills are now enabled but I continue to be charged. Can you provide some help please.
thanks
on 16-12-2023 14:41
Hi @marymcnealis 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 23-03-2024 16:59
I am having the same issue please could I receive some assistance. Thanks
on 24-03-2024 10:09
Hi @Jcpannick 👋
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you're also experiencing this issue.
I would love to help further so will pop you a PM 📩 now and we can take it from there.
Speak soon!