Forum Discussion

ddawso3's avatar
ddawso3
Joining in
3 years ago
Solved

Can't switch to e billing

I'm trying to switch to e billing as I don't want to pay for receiving bill - this advice doesn't help as I can't see My Profile anywhere: https://my.virginmedia.com/discover/welcome/your-bill/ebilli...
  • John_GS's avatar
    John_GS
    3 years ago

    Hi ddawso3 

    Thanks for joining me on PM and allowing me to sort this for you 🙂

    Do pop back to the Forum Community if you ever need further help.

    Best wishes.

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
3 years ago

Hi ddawso3 

Thanks for joining me on PM and allowing me to sort this for you 🙂

Do pop back to the Forum Community if you ever need further help.

Best wishes.

  • Derek1929's avatar
    Derek1929
    Joining in
    3 years ago

    Hi, I have the same problem as this forum member, please can you assist me in the same way ?

    Thanks,

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      3 years ago

      Hi Derek1929 

       

      Thanks for your post and sorry to hear you're struggling with e-billing issues, I'll drop you a private message now to investigate further, keep an eye on your inbox for a message from myself.

       

      Regards

      • ShamedSeamus's avatar
        ShamedSeamus
        Joining in
        3 years ago

        Hi there,

        I'm afraid that I'm having the same problem. I've raised this via the online/WhatsApp chat previously but I've received another paper bill in the post this morning.

        Any help would be much appreciated.

        Thanks in advance!

  • music2dance2's avatar
    music2dance2
    Joining in
    2 years ago

    Hello I have the same issue for months and when I call it never gets resolved..please help me. Thanks

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi music2dance2 ðŸ‘‹

      Thanks for posting and a warm welcome to the Community Forums.

      I'm sorry to hear you're also seeing a similar issue with your eBilling. I'm going to send you a private message, so we can get some more details and assist further.

      Please look out for it in the top-right, white envelope or by tapping your profile picture, then "Messages".

      Thanks,

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi music2dance2, 

      Thanks for joining me in a private chat to assist with this issue. I'm glad we've been able to get this problem resolved, and you're now up and running on E-Billing.

      As mentioned to you, if you do need anything else, or have any queries - just create a new post and our team/community will be happy to help out.

      Thanks,

      • AlexMacro's avatar
        AlexMacro
        Just joined
        2 years ago

        I recently cancelled my direct debit as I want to pay using Paypoint Method. When I spoke to a customer agent they said I had no option to receive bills with barcode. It seems that's not the case as other Virgin media customers are receiving bills with barcodes, I don't want to pay for receiving bill s and would like the same service please, can you help me?