Showing results for 
Search instead for 
Did you mean: 

Can't Access or Find Original Email Address

Joining in


I have been trying to access old email addresses from my Virgin Media. They are old Blueyonder ones from before Virgin Media bought them. This was used to create the account and should be the main account email address but it doesn't seem to be so.

I cannot access my bills from the only email address I know.

I tried recovering it by entering my account number, area number and D.O.B but it simply says the account wasn't found with those details.

Can someone from VM help please? I've been unable to access billing for years and was overcharged before and I'm being overcharged again.


Forum Team
Forum Team

Hi @EckUK1 

Welcome back to our community forums and sorry to hear you are still having ongoing account and billing issues. We can understand the frustration caused. We can however see you are currently in contact with a member of our team via private message regarding the same issue. Please remain in contact there and we will do our best to help.


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs