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Brown box broken, wires exposed

Bm91
Joining in

The outside brown cable box is completely broken and has come off.

It was never upgraded when I joined Virgin earlier in the year and is an old Cable & Wireless box cover. Now all the internal wires and connectors are exposed to the elements. I'm concerned it's affecting the service. 

How do I go about arranging for a new box to be fitted please?

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Martin_N
Forum Team
Forum Team

Hi Bm91,

Thank you for your post and welcome to the community. 

We can certainly look to get an engineer out to investigate this. 

I will private message you now to confirm your details. 

^Martin