Forum Discussion

FateFirst's avatar
FateFirst
Tuning in
31 days ago

Broadband Offer Text Message - Accepted but order still not honored

  Received text message on 17th December to "Boost your speed to the next tier for only an extra £3". I went through and proceeded with this as it's a great offer to take my "Volt M500 Broadband" t...
jpeg1's avatar
jpeg1
Alessandro Volta
30 days ago

If this isn't resolved to your satisfaction, you don't have to accept the new contract. You can cancel right away or within 14 days of the new contract starting. You will revert to the old contract with no cost to you.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    30 days ago

    Hey jpeg1, thank you for reaching out and I can see my colleague is already assisting with this