Black Friday deal issues
Hi first time poster. I received some TV upgrade options in my account as I currently have broadband only. I used to have TV but cancelled due to price, however the Black Friday deals were competit...
Forum Discussion
Hi Steven
yes I did, went through all the steps got the screen that says good things are coming your way but then nothing, no follow up email. The team members I have spoken to tell me nothing has gone through yet I have tried to order multiple time. They tell me I’m not entitled to the offer despite it being a personalised one on my account.
Online orders can take up to 14 days to be applied, during busy periods such as seasonal offers like Black Friday, these can be busier than normal and it can take us a little longer to apply these deals.