Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Billing

Karen121
Joining in

on ‎18-04-2024 08:12

Hi, I've had an email to say I have overdue bill payments, I took my contract out in Dec 2023 and was connected early January, my January and February direct debits were taken out, and it looks like March and April hasn't, so I have incurred charges, how has this happened? I can't log into my account as my email is not recognised, please tell me what is happening.

0 Kudos
1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

on ‎18-04-2024 10:38

Hi there @Karen121 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you very much again for posting. I would be more than happy to take a closer look into this with you via a private message and see what has happened. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

0 Kudos
Top