Billing

[Judy151]

I’ve cancelled my previous subscription of £88 per month a few weeks before the contract ended and opted for Internet only at £33 per month. Direct debit has been set up for this amount. There is now a sum of £97 outstanding on my account in the app. Have called twice and been told this will ‘disappear’ but a week on it hasn’t!

[Sabrina_B]

Hi @Judy151 👋.

Thanks for reaching out to us and welcome to Community Forums. Apologies for the issues you have had with your billing, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina