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Billed twice

Joining in

Hi i need help. My first bill of £59.99 has been paid twice. I paid in manualy on 14th may. It was taken automaticly by direct debit on the 30th may. Also my contract says £29.99 a month after the first payment, but there is a reacuring direct debit setup in my account for £59.99. Please ammend this direct debit to £29.99 or it will take £59.99 again.


Forum Team
Forum Team

Hi there @grogun0211 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I would be more than happy to take a look into this with you via a private message so we can grab some information, I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.