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JohnR69's avatar
JohnR69
Tuning in
11 months ago

Billed For Wrong Amount

I changed my contract on 26th March to a socail contract. 50 Mbps for £20 per month. Everything was finalised and I have the new contract and my broadband speed is now 50 Mbps. I've now received a bill though for April for the sum of £31.55. I've sent emails to Virgin Media but get no reply. I've been on the main website and there doesn't even seem to be any live chat or other way to contact them. I'd appreciate it if a memeber of staff could contact me about this. As bills are generated in advance then my new bill should be for the sum of £20. 

Please help.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    11 months ago

    Hi JohnR69,

    Thanks for posting, and sorry there's been some confusion with your billing.

    So I can take a closer look I've popped you over a private message, to get a few more details from you.

    Alex_Rm